Privacy Policy

Effective date: February 13, 2026

1. Who we are

This Privacy Policy (the "Policy") describes how Wire Studio ("Wire Studio", "we", "us", or the "Company") collects, uses, and shares information when you use Wire Studio (the "Service").

Data controller / Service provider: Roxguel Devs SAS
Address: Carlos Reyles 1788, Montevideo, Uruguay
Contact: support@wirestudio.app

If you use the Service on behalf of an organization, this Policy applies to that organization's use of the Service and its authorized users.

2. What this Policy covers

This Policy covers information we process when you:

  • create or use an Account;
  • use the editor (Wire DSL), exporters, and workspace features;
  • enable cloud sync (optional);
  • enable real-time collaboration (optional);
  • use AI features (if available on your Plan and you choose to use them);
  • contact support.

This Policy does not cover third-party practices we do not control (e.g., external sites linked from the Service). Those third parties are governed by their own policies.

3. Information we collect

3.1 Information you provide

  • Account data: name, email, and preferences. Passwords are stored securely by the authentication provider.
  • User Content: projects, files, Wire DSL, assets, comments, and any content you upload or create in the Service.
  • Communications: support requests, feedback, and reports.

3.2 Information collected automatically

  • Usage data: product events (feature usage), performance metrics, and error reports.
  • Technical & security data: IP address, device/browser identifiers, timestamps, logs, session information, and signals used to prevent fraud/abuse.
  • Cookies and similar technologies: used for authentication, security, preferences, and core Service functionality.

Analytics: We may use analytics tools such as Google Analytics and/or Cloudflare analytics to understand usage and improve the Service. Depending on the tool and configuration, analytics may use cookies or other identifiers. Where required by law, we will request consent for non-essential cookies and provide appropriate controls.

3.3 AI feature information

If your Plan includes AI features (e.g., Pro) and you use them:

  • AI Input: the content you submit (e.g., prompts, instructions, text, and/or Wire DSL fragments).
  • AI Output: the generated content (e.g., suggested Wire DSL code).

Important: AI features run only when you use them (for example, when you send a request in the AI chat/menu). We do not run AI features in the background on your content without your action.

Context sent to AI providers: when you use the AI chat/menu, we send the AI provider your AI Input and the full contents of your currently active file in the editor at that moment (to provide context for generating Wire DSL).

Please do not include secrets (e.g., credentials, tokens, sensitive personal data) in prompts or in the active file when using AI features.

4. How we use information

We use information to:

  • Provide and operate the Service (editor, rendering, exporting, storage, sync, collaboration).
  • Authenticate and administer Accounts.
  • Maintain security (prevent abuse, fraud, and unauthorized access).
  • Provide support and resolve incidents.
  • Improve the product (debug, performance, UX).
  • Comply with legal obligations and respond to valid requests.

4.1 Use of data for AI model training

We do not use your User Content, AI Input, or AI Output to train our own AI models.

When we use third-party AI providers (e.g., OpenAI, Anthropic, or others), we aim to use commercial configurations where, by default, the provider does not use your content to train their models.

5. Legal bases (where applicable)

Depending on your jurisdiction, we process information under one or more legal bases, such as:

  • contract performance (providing the Service);
  • legitimate interests (security and Service improvement);
  • consent (e.g., non-essential cookies where required);
  • legal obligations.

6. How we share information

We do not sell your personal information.

We may share information with:

6.1 Service providers (processors)

We use providers to host and operate the Service, such as:

  • Supabase: authentication, database, storage, realtime/collab, and managed functions (as applicable).
  • Cloudflare: static hosting (Pages), CDN, DNS, and security/anti-abuse (as applicable).
  • AI providers/LLMs: e.g., OpenAI, Anthropic, or others, when you use AI features.
  • Analytics providers: e.g., Google Analytics and/or Cloudflare analytics, if enabled.

These providers process data under our instructions to provide the Service.

6.2 Legal compliance and protection

We may disclose information if we reasonably believe it is necessary to:

  • comply with a legal obligation or valid request;
  • enforce our Terms;
  • protect the rights, safety, and property of Wire Studio, our users, or others.

6.3 Business transfers

If we undergo a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to this Policy.

7. International transfers

Depending on where you are located and where our providers operate, your information may be processed in countries other than your own (for example, the United States or other jurisdictions where Supabase, Cloudflare, analytics providers, or AI providers operate).

Where applicable, we use reasonable safeguards to protect your information (e.g., contractual and technical measures) consistent with applicable law.

8. Data retention

We retain information as needed to:

  • provide the Service;
  • comply with legal obligations;
  • resolve disputes;
  • enforce agreements.

Initial retention (best effort): as a general rule, we retain operational and security logs and backup copies for up to 7 days.

If you delete content or close your Account, we will attempt to reflect that in active systems promptly or within a reasonable time, but certain copies (e.g., backups) may persist for up to 7 days.

We may retain information longer where required to comply with legal obligations, resolve disputes, or enforce agreements.

9. Security

We implement reasonable technical and organizational measures to protect information.

No system is 100% secure. You are responsible for keeping your credentials and device secure.

10. Your rights and choices

Depending on your jurisdiction, you may have rights to:

  • access your information;
  • correct it;
  • request deletion;
  • object to or restrict processing;
  • data portability;
  • withdraw consent (where processing is based on consent).

To exercise rights, contact us at support@wirestudio.app.

11. Cookies

We use cookies and similar technologies for:

  • authentication and security;
  • maintaining sessions;
  • remembering preferences;
  • measuring performance and usage (analytics), if enabled.

Where required by law, we will provide appropriate consent mechanisms for non-essential cookies.

12. Children's privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information, contact us so we can delete it.

13. Changes to this Policy

We may update this Policy. If we make material changes, we will make reasonable efforts to notify you (e.g., within the Service or by email).

14. Contact

For questions: